Tell us what you think.
Spotted a wrong answer? Have an idea, a complaint, or a privacy request? Write to us. A person reads every message, and replies usually take a few working days.
A mistake in a question
Use the Report a problem button under any question, or choose that topic below and mention the question.
Your data and privacy
To see, correct or delete what we hold, choose Privacy or my data. The privacy policy explains what that covers.
Privacy policy →Partnerships and creators
Teach, mentor or make NEET PG content? The partner programmes have their own application.
Partner programmes →
Send a message
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After you write
What happens to your message.
- 1
We read it
A person on the team reads every message.
- 2
We look into it
Questions about a mistake are checked against references. Payment questions are looked at first.
- 3
We reply
You get an answer in a few working days, and if we need more, we ask.
Looking for something quicker?
Most questions are already answered. Search the Help Center, check the live service status, or read how refunds and complaints work.
Common questions
How fast will you reply?
We aim to reply within a few working days. Payment problems are handled first.
I was charged but my term didn't start. What do I do?
Write to us with your payment id and the email you used. Where a payment truly failed, the money normally returns to your account automatically. We refund confirmed duplicate charges in full.
How do I report an error in a question?
Use the report button in a question, or write to us here with the question and what you think is wrong. We'd much rather fix it than defend it.
Can I apply for the affiliate or creator programme here?
Yes, use the application form on the partner programmes page.
How do I see, correct or delete the data you hold about me?
Choose the privacy topic on the contact form. Your study progress lives in your browser, so you can also download or erase it yourself in Settings.
Can I ask for a refund through this form?
Yes. Include the email you paid with and your invoice number from the plan and billing screen. Refund requests are judged under the refund policy, which allows a request within 7 days of buying a term.
Can you send me recalled or past-year questions, or can I send you some?
No on both counts. NextPrep does not collect or publish recalled questions, and if someone sends them we do not use them.
I found a problem using the site with a screen reader or on a small screen. Who do I tell?
Write to us and say what device and assistive technology you use. We treat accessibility problems as bugs.
Do you have a phone number or live chat?
The contact form is how to reach us. A person reads it, and we keep the replies plain.
Can I contact you about press or partnerships?
Yes. Choose the relevant topic. For logos and verified facts, the press page has what you need.