How can we help?
Search every answer, or pick a topic. If you still cannot find it, support is one click away.
- Getting startedWhat NextPrep is, the free assessment and your first week. (37 answers)
- Practice and testsQuestion sets, timed tests, the assessment and how marks work. (39 answers)
- Flashcards and mnemonicsSpaced repetition, ratings, decks and memory aids. (37 answers)
- Progress and dashboardStreaks, goals, recommendations and performance. (20 answers)
- Plans and billingFree versus paid terms, payments, receipts and refunds. (22 answers)
- Account, data and privacyYour profile, downloads, deleting data and cookies. (37 answers)
- Exams and syllabusExam pattern, FMGE, syllabus and counselling. (38 answers)
- Partner programmesAffiliate, creator and referral programmes. (29 answers)
- Support and statusHow to reach us and how to check the service. (18 answers)
Common questions
Where do I start if I am new?
Take the free 20-question assessment, then follow the first step it suggests. If you would rather look around first, the features page shows what is inside and the study plans page matches a plan to the weeks you have.
How do I find an answer quickly?
Use the search box at the top of the Help Center. It looks through every question we have answered, across practice, tests, flashcards, plans, billing and your data.
Something in a question looks wrong. What do I do?
Use Report a problem under the question. It flags the item on this device and the contact page lets you write to us with the details. Mistakes are treated as bugs.
Can I use NextPrep on my phone?
Yes. NextPrep is built for phones first, with a bottom tab bar, and it also works on tablets and laptops. Nothing needs installing.
Do I need an account?
You create a free profile to save your progress on your device. There is no password: sign-in is an emailed link once accounts move online.
My progress has disappeared. Can you get it back?
Progress lives in this browser. If site data was cleared or you changed device, it cannot be restored from our side yet. Download your data from Settings now and then as a backup.
How do I contact a human?
Use the contact page. Pick the topic closest to your problem so it reaches the right person. We reply in a few working days.
Where do I check if the site is having problems?
The status page runs a live check from your browser and lists the parts of NextPrep. If it says everything works and you still have a problem, tell us.
Is there a help article for payments and refunds?
Yes, see Plans and billing in the Help Center. The refund policy has the exact rules and the contact page handles any case that is not covered.
Who can I ask about the NEET PG exam itself?
NextPrep is independent and cannot speak for the examination authorities. For the exam, eligibility, dates and counselling, always check the official NBEMS, NMC and counselling notices.